Payment for Services 

All services must be paid in full at the time of service. Health insurance typically does not cover services provided by Combat Medic Wellness. Upon request, we will provide itemized invoices for you to submit to your insurance company for potential reimbursement. 

Cancellation, No-Show, Reschedule, and Refund Policy 

All consultations are conducted online only. To cancel or reschedule an online consultation, you must notify Combat Medic Wellness by text message (not voicemail) to 480-401-2312 at least 24 hours in advance.  

You may cancel and request a refund up to 24 hours prior to your scheduled consultation time. Failure to attend, being late (including by 5 minutes or more), or being unprepared for a scheduled online consultation (for any reason) will result in a $50 fee to rebook.

If you decline to pay this fee and instead request a refund, you will receive a refund of all amounts paid minus $50 for the unattended, late, or unprepared consultation time.  

• Examples of being unprepared or reasons for cancellation at your expense include:
• Insufficient cell service or Wi-Fi for a video call
• Driving or being a passenger in a moving vehicle
• Not being physically located in Arizona or Utah
• Not being in a private setting
• Excessive background noise
• Not having video enabled

• Being late (Consultations are only 15 minutes; being late does not provide the doctor with sufficient time to conduct a reasonably thorough consultation, which requires the patient to rebook and pay the rebooking fee)

You agree to this fee because missed, late, or unprepared appointments prevent Combat Medic Wellness from filling the slot with another patient from our waiting list, resulting in lost revenue due to insufficient notice.  

Prior to your consultation, you will receive a text message (to the phone number provided on your medical history form) detailing the exact requirements to be considered “prepared.” Failure to comply with these guidelines will result in the $50 fee being deducted from any refund.  

No refunds are available for services or products already rendered. Completed consultations are non-refundable. Per state regulations, we cannot accept returns of dispensed medications, regardless of whether they are opened or unopened, used or unused, or have only briefly left our office. No refunds will be issued for medications once in your possession, including those lost, broken, stolen, or otherwise damaged due to patient negligence; such medications must be repurchased at the same price. If there is a quality issue with medication supplied in a vial from a compounding pharmacy (e.g., Strive, Olympia, or similar), contact the compounding pharmacy directly. 

Medication and Treatment Compliance 

You agree to take all prescribed medications as directed and to follow the medical provider’s instructions. Selling or sharing your prescriptions with others is strictly prohibited. 

Nature of Treatments 

Treatments at Combat Medic Wellness may not be deemed medically necessary. They are intended to enhance quality of life through hormone restoration, nutritional and supplemental counseling, and weight loss management. 

Handling Side Effects or Illness 

At the time of consultation, you will receive the medical director’s phone number. If you experience side effects or become ill, you must promptly contact the medical director, consult your primary care provider, or seek care at an urgent care facility or emergency department. 

Primary Care Responsibilities 

Combat Medic Wellness does not serve as your primary care provider. You must continue regular follow-up with your primary care provider and inform them of all treatments and prescriptions received from Combat Medic Wellness. 

Prescription Discretion 

Scheduling an appointment does not guarantee a prescription for hormone replacement, weight loss medication, or other medications/supplements. Prescriptions are issued solely at the medical provider’s discretion, based on your individual circumstances. 

Ongoing Treatment Requirements 

To continue treatment, you must attend follow-up appointments, submit updated medical health history forms, and undergo regular lab monitoring for safety. The medical provider at Combat Medic Wellness will manage your treatment and retains sole discretion to provide or discontinue treatment and medications. 

Informed Consent 

You will be informed of the risks, benefits, potential complications, and side effects of treatments both verbally and in writing. 

Preventive Care and Liability 

Combat Medic Wellness does not provide routine age-related preventive care or screenings. You must obtain these from your primary care provider and ensure that results are shared with Combat Medic Wellness, as they may impact your prescribed treatment. You agree not to hold Combat Medic Wellness or its providers liable for any adverse events occurring during treatment, and you remain responsible for maintaining preventive care with your primary care provider. 

Mediation and Arbitration Clause  

Any controversy or claim arising out of or relating to this Agreement, the relationship resulting in or from this Agreement or breach of any duties hereunder will be settled by Arbitration in accordance with the Arbitration Rules of the U. S. Arbitration & Mediation (“USA&M”) which may be found at www.usam.com. All hearings will be held in Phoenix, Az, before an Arbitrator who is a licensed attorney with at least 15 years of experience. A judgment upon the award rendered by the Arbitrator shall be entered in a Court with competent jurisdiction. The Federal Arbitration Act (Title 9 U.S. Code Section 1 et. seq.) shall govern all arbitration and confirmation proceedings. 

As a condition precedent to the filing of an arbitration claim, the parties agree to first mediate any claims between them at USA&M. Any party refusing to mediate shall not prevent the other party or parties from pursuing their claims in arbitration. The parties will share the cost of mediation equally. Nothing herein will be construed to prevent any party’s use of injunction, and/or any other prejudgment or provisional action or remedy. Any such action or remedy will not waive the moving party’s right to compel arbitration of any dispute. 

The parties agree to also meet and negotiate in good faith in order to resolve any disputes which may arise between them. 

THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION, WHICH MAY BE ENFORCED BY THE PARTIES. 

Name of Contact Person: 

Combat Medic Wellness, Joseph Manchak, 480-401-2312 

CONSENT FOR OFF LABEL MEDICATION IF INDICATED  

There are many medications that are FDA approved for safe and effective treatment for a particular indication (medical problem) that we prescribe for a different indication or a different population of patient. Examples of off-label treatment would be a testosterone product that is FDA approved for men but is being prescribed for a woman in a different amount, or a medication like semaglutide that is FDA approved for obese persons or overweight diabetics with co-morbidities, but not people of normal weight or overweight non-diabetics. 

When a medication is prescribed off label it most likely will not be covered by your insurance and we cannot provide a prior authorization, but it is not illegal to prescribe off-label. This is done at the discretion of the provider. Often medications are used off-label because there is no FDA approved alternative treatment, or the side effects of the approved medication are not tolerated by the patient. If you have any questions with regard to your medication(s) being off-label, please feel free to ask our providers.