Patients shall notify CMW by text (not voicemail) to 480-304-0249 -24 hours in advance that they must cancel/reschedule their online consult appointment.
Patients who fail to attend their scheduled online consult or are unprepared for their online appointment (FOR ANY REASON) will incur a $99.00 fee to rebook a second online consult.
If the patient declines to pay the $99 rebooking fee & instead chooses to receive a refund, the patient will be refunded all the money they have paid, MINUS $99 for the consult time they did not attend or were not prepared for.
Patients agree to incur this fee because they understand that if they miss their appointment or are not prepared for their appointment (FOR ANY REASON), CMW can not fill the doctor's consult time with someone from our waiting list. As a result, CMW incurs missed revenue because they were not provided adequate time to find a replacement patient for the missed consult time.
Prior to your online consult, patients will be texted (to the phone number they provided on the medical history form) the details of EXACTLY what must be done to be considered "prepared" for your online consult. Failing to follow the pre-set guidelines will result in the $99 fee being withheld from your refund.